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Frequently Asked Questions

Find answers to all of your frequently asked questions.
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Account

Do I need an account to shop with BorboletaPro?

How do I create an account?

How do I reset my password?

How do I update my account information?

How do I update my shipping address?

Orders

How long will my order take to process?

How do I check the status of my order?

Can I modify or cancel my order?

What if my order is missing product(s) or I receive the wrong product(s)?

It says my package has been delivered, but I can't find it. What should I do?

What happens if a product I ordered is out of stock?

Do you accept sales tax exemptions?

Can sale and/or promotional offers be combined with my Pro+ loyalty discount?

Payment

What payment methods are accepted?

Do you offer payment plans?

How do I use Affirm?

Shipping

How do I track my shipment?

What countries do you ship to?

What US shipping options are available?

What International shipping options are available?

Do I have to pay duties and taxes on International orders?

Do you offer local pickup?

Returns

What is your return policy?

How do I start a return?

How long does the return process take?

Can I return an education course?

Products

Where can I find MSDS for your products?

Can I resell your retail products?

Are your products cruelty-free?

Are your products latex-free?